PODCAST

Scaling Research

Scaling Research is a podcast about how to successfully make UX research happen at scale. Every episode, you'll hear from Research Ops and UX Research practitioners. We'll uncover their strategies, process, lessons learned, and (hopefully) have some fun along the way!

Scaling Research

Episodes

You can listen episodes under the area!


For more info, head to www.scalingresearch.com.

In today’s episode, I’m chatting with Tim Toy. Tim runs Research Ops at Airbnb. He's been in the ReOps field for over a decade and has a wealth of experience.

In our chat, Tim talks about:

  • Moving from HR recruiting into UX and Research Ops
  • Defining the roadmap for Research Ops at Airbnb
  • Establishing the importance of career growth paths for ReOps
  • The ubiquity of problems in Research Ops across different companies
  • ReOps as a proactive partner for the UX research function
--- Send in a voice message: https://anchor.fm/scalingresearch/message



For more info, head to www.scalingresearch.com.

In today’s episode, I’m chatting with Cory Weissenborn. Cory runs Research Ops at Credit Karma. She has a wealth of experience having worked in Ops for companies of different sizes in a range of industries.

In our chat, Cory talks about:

  • The value of Research Ops vs the research coordinator role
  • What projects she tackled when starting her current Ops role
  • The importance of building relationships with cross-functional partners
--- Send in a voice message: https://anchor.fm/scalingresearch/message



For more info, head to www.scalingresearch.com.

In today’s episode, I’m chatting with Kate Towsey. Kate is the Research Ops Manager at Atlassian and the catalyst behind the Research Ops community. If you've Googled Research Ops, she's probably one of the first names that comes up.

Kate's wide-ranging path into Ops gives her a unique lens on this work. In our chat, Kate shares about:

  • Research Ops vs research admin
  • The importance of learning how to manage a team
  • Creating research systems vs individual research resources...and much more
--- Send in a voice message: https://anchor.fm/scalingresearch/message



For more info, head to www.scalingresearch.com.

In today’s episode, I’m chatting with Kim Porter who leads Research Ops at BT. 

We chat about her journey into this role and then discuss Research Ops models. If you're considering launching a Research Ops practice at your company, Kim also has some very handy tips for how to frame that role.

--- Send in a voice message: https://anchor.fm/scalingresearch/message



**Season 2 starts next week**

In this short episode, I quickly review Season 1 (yes, this podcast thing-y has seasons) and share some changes for Season 2.

If you're enjoyed this podcast, I'd like your help. I'm constantly searching for guests: if you or a friend is a good fit for this podcast, let me know. Twitter is the easiest way to contact me (@royolende) and email also works ([email protected]). 

--- Send in a voice message: https://anchor.fm/scalingresearch/message



Today, I'm joined by Chris Spalton. Chris is a UX research coach at Redgate. While not a traditional Research Ops role, there’s lots of commonality between his position and some of what tends to fall under the Research Ops function.

In this episode we talk about:

  • The purpose of his role
  • His journey to becoming a UX research coach
  • The overlap between his role and Research Ops
  • His plans for the future of this role

For more advice and info about Research Ops:

  1. Subscribe to the podcast.
  2. Check out my System17 blog & newsletter.
--- Send in a voice message: https://anchor.fm/scalingresearch/message



In today’s episode, I’m chatting with Molly who leads Research Ops at Mailchimp. 

We talk about her experiences early in her Research Ops role and what it took for her to grow this practice and her team.

--

For more advice and info about Research Ops:

  1. Subscribe to the podcast
  2. Check out my System17 blog & newsletter
--- Send in a voice message: https://anchor.fm/scalingresearch/message



In this episode we talk about:

  • How Mitch got into the UX field
  • His role prior to getting involved in Research Ops
  • What led him to start Research Ops projects
  • His decision to not move into a full-time ReOps role
  • Advice for anyone trying to start up ReOps in their company

For more advice and info about Research Ops:

  1. Subscribe to the podcast.
  2. Check out my System17 blog & newsletter
--- Send in a voice message: https://anchor.fm/scalingresearch/message



Today, I'm joined by Annie York who leads Research Ops at Figma.

In this episode we talk about:

  • How she got involved in ResearchOps
  • How her approach to Ops changed when she moved to a different company
  • Which factors most affected how she ran Research Ops in two org

---

For more advice and info about Research Ops:

  1. Subscribe to the podcast. 
  2. Check out my System17 blog & newsletter
--- Send in a voice message: https://anchor.fm/scalingresearch/message



Today, I'm joined by the incredible Noël Lamb. Noël runs Research Ops at Robinhood and has nearly a decade of Research Ops experience having led the practice at Salesforce. 

In this episode we talk about:

  • Noël's goals in the early stages of ResearchOps
  • What was surprising about her early days in ResearchOps
  • What Noël would you do differently if she was setting up a new ResearchOps practice today
  • The most difficult part of setting up a ResearchOps practice
  • The biggest difference between the early days of launching the practice vs when ResearchOps is established within a company

---

For more advice and info about Research Ops:

  1. Subscribe to the podcast.
  2. Check out my System17 blog & newsletter
--- Send in a voice message: https://anchor.fm/scalingresearch/message